Complex Needs Conference 2025

The Australian Community Support Organisation (ACSO) and ermha365 (Mental Health Disability Complex Service) are hosting the Complex Needs Conference 2025, funded by the Department of Families, Fairness and Housing.
The conference will provide a platform to share ideas, forge partnerships and develop new approaches to supporting people with complex needs. Whether you are a practitioner, researcher, policy maker or someone with lived experience, we are united by a shared goal.
Join us across the 2 days to explore:
- Bridging gaps in community safety and service provision
- Enhancing mental health and housing outcomes
- Overcoming stigma and the power of transformative relationships with providers
- Barriers to accessing support
- Personal journeys to recovery
- The important role of peer, family and community support and advocacy
- Culturally relevant care; and
- Fostering stronger community connections for people facing challenging times.
Together, we can inspire, inform and drive better practices to deliver coordinated care and improve the lives of people experiencing:
- Mental health challenges
- Harmful substance use
- Behaviour that can lead to risk to self and others
- Homelessness
- Trauma; and
- Disability.
Your participation is vital in driving change and enhancing support systems for those who need it most.
The Complex Needs Conference will take place from 26 - 27 March 2025 at the Grand Hyatt Melbourne.
99
Speakers
2
Days
71
Presentations
1
Networking Activity
Keynote Speakers & Panellists
Program
Please CLICK HERE for an accessible downloadable version of the Complex Needs Conference 2025 program.
Please note some sessions of the program are subject to change without notice.
Concurrent Speakers
Registration Rates
Early Bird Closes on Wednesday 26th February 2025
Two-Day Registration
Early Bird $590
Standard $700
The Two-Day Registration Ticket includes attendance to all sessions, and the Welcome Reception on Wednesday evening.
Student Registration
Standard $450
The discounted Student Registration Ticket includes attendance to all sessions, and the Welcome Reception on Wednesday evening.
Single Day Registration
Standard $380
The Single Day Registration Ticket includes attendance to all sessions on either Wednesday 26 or Thursday 27 March 2025. Welcome Reception tickets can be purchased at $99 per person.
Conference Partners
App

The Complex Needs Conference Organising Committee are pleased to be moving towards a paperless and minimal contact event, providing everything you need via the Conference App.
Download the Conference App to gain more information about our speakers and attendees, while providing a networking platform for all registered participants.
Further details and instructions on how to download the Conference App will be available closer to the event dates. Please note only registered participants, will have access to the Conference App.
FAQs
Registration Cancellation, Refund Policy
Cancellations and amendments must be received in writing to Isabella@alignmentevents.com.au. Cancellations by Friday 21 February 2025 will be accepted and fees refunded less 50% of the registration rate. Cancellations received after this date will be reviewed and reimbursed at the discretion of the Conference Organising Committee. Substitute participants are welcome.
Insurance
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own general insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses.
The insurance should cover loss arising from cancellation of the conference by the organiser or a person's inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
Personal Information & Purpose for Information Collected
We recognise that your privacy is very important and we are committed to protecting your personal information provided when registering. The personal information we collect, use, disclose, and otherwise manage will abide by the Privacy ACT 1988 (Privacy Act) and the Australian Privacy Principles.
Generally, we only use and disclose personal information about you for the purpose for which it was collected. For example:
- Providing conference information and updates
- Providing invoices for conference registration payment
- Notifying receipt of payment
- Confirming adjustments requested by you
If the personal information provided is incomplete and/or inaccurate, we may be unable to provide you with conference related notifications. Please contact Alignment Event Solutions should you not receive a receipt of registration once submitted to ensure we have your correct contact details.
Accessibility Inclusiveness
All endeavours will be made to ensure the venue is accessible. If you have any specific requirements, please email isabella@alignmentevents.com.au with individual needs.
Parking & Transportation
The hotel has a drop off area at Level 1. For self-parking, please note that the car park underneath the hotel is independently operated to the hotel. All visitors, including hotel guests, are subject to the public parking rates as listed on the website provided below. The hotel parking offers undercover 24-hour, multi-level car parking, with access via the Russell Street driveway or the car park entrance off Flinders Lane. The car park has a height restriction of 2 metres.
The Grand Hyatt Melbourne is close to accessible public transport.
Access from Level 1 will have a lift available taking you directly to the conference on Level 8.
Please click here for further parking and transport information, or click here for accessible public tansport services within Melbourne CBD.
Use and Disclousure
Should you receive an email from Alignment Event Solutions which is not conference related, please email isabella@alignmentevents.com.au or call +61 2 9371 1893 immediately.